Fitzgerald Motorcycle Group

CHALLENGE To bring members worldwide together Administration of the Fitzgerald Owners Group (the world's largest factory sponsored motorcycle riding organisation) was fragmented across EMEA, resulting in inefficiencies and inconsistencies in customer relationship management activities with members. The key objectives of the programme were to provide an improved experience for 100,000 members, while making cost savings [...] Mehr lesen

Horizon Ferries

CHALLENGE Find new payment solutions and streamline debt collection Horizon Ferries is an international transport and travel service company with Europe’s most comprehensive route network. During 2013, 14.6 million passengers travelled with Horizon Ferries, and the company also transported 3 million cars and 2 million freight units. For several years now Horizon Ferries has worked [...] Mehr lesen


CHALLENGE Deliver a state of the art customer exerience The core challenge was to provide a globally consistent contract-to-invoice service across four lines of business – Dynamics, Commercial Operations, Enterprise Services and Original Equipment Manufacturers Operations – that together represent over 90% of Growtech’s global revenues. Growtech had previously used seven vendors in five locations [...] Mehr lesen